FAQ of the Embruns d'Oléron campsite

The mobile home, chalet, caravan, etc. will be made available to you on the scheduled day of your arrival from 5 p.m. and must be vacated no later than 10 a.m. on the day of your departure.

The camping pitch will be made available to you on the scheduled day of your arrival from 12 noon and must be vacated by 11 a.m. at the latest on the day of your departure.

For rental in July/August, you can arrive on Saturday, Sunday or Wednesday for a duration of 7, 10, 14, 21 nights… (minimum duration of 7 nights). Outside July/August, you can book a rental for different durations (2 nights minimum).

In camping pitches, there are no restrictions regarding arrival and departure days. You can book for the desired duration. (Depending on the availability of pitches)

Our campsite is VACAF certified. You have received your letter in order to establish your file, we need your beneficiary number and your department. Once your file has been set up with the calculation of your rights, a deposit will be required to make your reservation valid. The Family Holiday Assistance (AVF) system is financial assistance offered by the CAF. This allows you to cover part of the costs when you go on vacation to an establishment like ours, validated by the State and VACAF certified. Calculated on the basis of your family quotient, your family situation and based on criteria established by your regional CAF (find your CAF), your rights allow you to benefit from support of up to 1500 euros. You should also know that this amount benefits from third-party payment: the sum is paid directly to the host establishment and you only have to pay the difference.

Also note that there are other aids for going on holiday: the AVE for example, is an aid for children aged 3 to 17 wishing to participate in a holiday camp. For families with low incomes, the CAF offers other aids such as the moving bonus, the back-to-school bonus or even housing allowances (APL). Find a comprehensive article with all the information on VACAF aid.

For rentals:
– Deposit of €300 in the event of damage to the rental;
– If you wish to take the cleaning package (excluding dishes and cupboard and subject to availability) the price is €85

For camping pitches:

– -Deposit of €120 for Premium pitches with an equipped shed.

-Deposit of €150 for cabins equipped with private toilets on Luxury pitches.

Automatic barriers are installed at the entrance and exit of the campsite. The barriers are open from 7am to 10:30pm, no traffic is allowed in the campsite from 10:30pm to 8am, except in case of emergency. You will therefore find a guarded car park at the entrance to the campsite to park in case of late arrival.

A bracelet will be placed on all people participating in the stay on the day of your arrival and will be removed from you upon your departure.

Your rental must be left clean during the departure inventory. If you wish, you can benefit from a cleaning package at 85 euros. To do this, you will be asked to notify us at the beginning of your stay.

Your pitch must be left clean without waste, bins, papers, etc. on the day of your departure. Premium pitches will be checked by a member of the team before check-out (book at reception the day before your departure for the time of checking your Premium pitch).

Pets (except categories 1 and 2) are accepted on our campsite. They must be kept on a leash. The animal's vaccination record will be requested at reception on the day of your arrival. Animals are not allowed in the areas provided for horses. Regarding the cleaning of your rental, vacuuming will be mandatory.

Our camping and rental pitches are designed to park one vehicle. Any additional vehicle must be declared at reception, parked in the guarded car park at the entrance to the campsite and will incur a cost of 4 euros per day.

All persons outside the campsite must report to reception. An entrance fee will be requested from your guests to enjoy the campsite facilities (except aquatic area).

Visitor rate: 9 euros

Tourist tax is not included in the price of accommodation.

When booking your stay, a deposit is required to confirm the reservation.

For rentals: 25% of the rental amount + 25 euros reservation fee
For camping pitches: 25% of the reservation amount + the 25 euro reservation fee

Payment of the balance of your stay, for rentals, must be made 30 days before your arrival.

We accept payments by check, credit card, bank transfers and holiday vouchers and ANCV Connect holiday vouchers.
No refunds will be made in the event of early arrival or delay.

The campsite does not offer any cancellation guarantee or insurance.

Cancellation insurance is strongly recommended, so we recommend that you contact your insurance company.

All persons concerned by the rental contract as well as their visiting guests undertake to respect the internal regulations of the campsite. Consult the internal regulations upon your arrival.

In the event of a dispute and after having contacted the professional's customer service, any customer has the possibility of contacting a consumer mediator, within a maximum period of one year from the date of the written complaint, by registered letter with acknowledgement of receipt, to this professional.

The contact details of the mediator who may be contacted by the client are as follows:
BAYONNE MEDIATION – 32 rue du Hameau – 64200 BIARRITZ
www.bayonne-mediation.com

The rates indicated are subject to change. The campsite reserves the right to modify the rates at any time. Stays will be billed based on the rates in effect on the day of booking, subject to availability. It is advisable to check the applicable rate by contacting the campsite directly. Offers and promotions are not retroactive and cannot be combined with each other.